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Why are your prices so much lower than competitors? |
| Many manufacturers sell to high volume original equipment manufacturers at a low price then mark up the price up 3 to 4x for low volume and replacement business. We utilize high volume buying group principals, eliminate middle man complexity, and mange overhead allowing thousands of customers to buy a few units at the same price as a few customers buying thousands. |
| When will my product ship? |
| Items marked on the website as in STOCK ship the say day up until 3PM EST. If an item is marked as CALL US you may contact us for an estimated shipping time. We have feeder warehouses and can often get CALL US items out relatively quickly.
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| How much does shipping cost? |
| UPS Ground is a flat $10.95 for orders under $150. UPS Ground is free on orders over $150. Express service is available based on UPS cost. You will choose your shipping method and see express shipping costs once you have input your order items and shipping information. These details will be available for your review before deciding to submit an order. If you want to use your own UPS account, you may call in the order. |
| How long will UPS Ground take to arrive? |
| Most products marked as in STOCK on the website ship from Georgia. A UPS Ground delivery time map is available at https://www.usbreaker.com/images/product_images/UPS_Grnd_Map_30642.gif. Original replacement molded case breakers by Eaton, GE, Siemens and Square D marked as “call us” may ship from one of our feeder warehouses. You may contact us for a more exact estimate based on your location or to confirm if an item is available. |
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What are your hours of operation? |
| Normal hours of operation are 8AM to 5PM EST Monday to Friday. A wealth of information on ordering is also available on our website 24 hours a day. |
| What is US Breakers return policy? |
| Our return period is 21 days no questions asked. We offer full product credit on standard stock items that are new and resalable in their original packaging. It is important that you contact us for a return authorization number and return shipping address. You may use any return carrier you want since you cover the return shipping charges. Non-stock or modified items may carry a restocking fee and you are welcome to contact us to confirm what that is. |
| What is the product warranty? |
| US Breaker brand circuit breakers carry a 2 year warranty. All other products carry a 1 year warranty. Warranty is limited to defects in the material and workmanship but not customer application issues. We take pride in the high quality of everything we sell and have an extremely low warranty claim ratio.
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| Do your products carry the Underwriters Laboratory UL Certification? |
| US Breaker only sells parts with Underwriter Laboratories certification. This is the primary product certification for the USA and we recommend it for all electrical products you purchase. |
| What if I am sales tax exempt in Georgia? |
| Please send us a copy of your tax exempt certificate and will notate your account. If you have a current tax exempt certificate on file, we will remove sales tax when we receive your online order. |
| What Payment types are accepted? |
| US Breaker accepts all major credit/ debit cards (Visa, Master Card, Discover, American Express), as well as Paypal and Net 30 invoicing with an approved credit application.You may access a credit application at https://www.usbreaker.com/docs/USB_credit_application.pdf. |
| Do you sell new and refurbished products? |
| Everything we sell is new and has not been previously installed. Product are UL certified and tested brand new. Used and refurbished products will often not meet the brand new quality they were UL certified to and therefore we do not offer used or refurbished parts. |
| Are stocking distributor discounts available? |
| We do accept stocking distributor applications and potentially offer discounts for these value added partnerships. You may access a distributor application at https://www.usbreaker.com/docs/stocking_distributor_application.pdf. |
| Do you offer pick up service? |
| US Breaker offers deeply discounted pricing for direct shipment to our customers. We also appreciate the value add of local distributors with counter service, and therefore only ship products purchased directly from us by UPS. |
| Do you ship internationally? |
| US Breakers sales territory is limited to the USA at this time. Because we sell to the general public, so you are welcome to contact an office, friend, or exporter of your choice to purchase from us then forward the items to you. |
